Warm Living - COVID Statement

Firstly, apologies to any customers who have been unable to contact our showroom during the past eight weeks. During our absence, we have done our best to answer all email enquiries and to try to help customers as much as was possible under these very difficult circumstances.

In the past week, we have had numerous discussions with Mathew Stockwell from Wigan Council to ensure that we are planning our return to work in line with all government directives. Following these discussions, we are now pleased to announce that we are currently preparing our showroom to re-open on Monday 1st June.

Our opening times have been revised, so please check our website or Facebook page for updates prior to visiting.

From this weekend until we re-open, we are offering private appointments for clients to visit the showroom. Please email or telephone and leave a message on our answer machine and we will come back to you to arrange a convenient time.

We are setting up our display areas to strictly follow all the social distancing and safety guidelines, to ensure maximum customer safety during this awful pandemic.

As you will see in the pictures on our website, our brand-new showroom is one of the largest in the northwest at 6000sqft, with wide aisles and lots of space between displays to allow you to feel safe as you browse.

We will be operating a strict rule of only two couples being allowed to enter the showroom at any given time. An electronic hand sanitiser will be set up for you to use as soon as you enter and there will be a one-way route throughout the showroom with 2m distancing indicators. All areas will be regularly cleaned using anti-bacterial products, we will be asking customers to please not touch any surfaces and staff members will wear face coverings when speaking to customers from the appropriate distance.

Unfortunately, although we would normally be able to offer toilet facilities, during this period our toilet facilities will not be available to customers.

Clearly, these are unprecedented times that require unprecedented safety measures, but we intend to make any visit as pleasant and safe as it can be.

Once we reopen, for any customers who prefer to visit the showroom alone, or out of shop hours, we will be offering visits by appointment. Again, please just email or telephone to arrange a convenient time.

We have also taken time to discuss with Mathew, safety measures to allow the safe installation of products.

Our installers have clean vehicles, will be wearing clean workwear every day, they have antibacterial spray to ensure their tools are regularly cleaned, have been provided with gloves, masks and are happy to wear shoe covers if requested.